Your feedbacks- Our further improvement


	Customer is King

Our refund policy guarantees that you can always get your whole money back within 30 days from the date of purchase. Below is our refund policy:

Full refund will be processed in the following cases:

	When you are still unsatisfied with the software quality after having followed exactly our instructions
	When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time. In this case, refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
	If you experience hardware or OS incompatibility issues (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer) that prevents you from using our software properly and we are unable to eliminate the incompatibility within an acceptable period of time or suggest a temporary solution. Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.
	If you accidentally bought the software more than once
	When your credit card was used to place the order without your permission

Refund request will be declined in the following cases:

	When the refund request reaches us beyond 30 days after the date of purchase.
	When you do not reply our email and confirm your request within the 30-day refund period.
	When a user demands a refund immediately after buying the software.
	When a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.
	When reasons which prevent a customer from proper using of our software are stated clearly on our official site. (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

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